Frequently Asked Questions

No, if you sign up before the deadline you do not need to join The Pattern Club, though members get early access, discounts and alternative/extra patterns! If you missed the deadline you need to join The Pattern Club. Click here to join The Pattern Club.

Joining

Please click here to join The Pattern Club. After your payment you will instantly get access to the Club Website.

Please click here to see the benefits of The Pattern Club

Yes, we offer a 7-day trial period! During this trial, you’ll receive full access to The Pattern Club, the Pattern Library and any ongoing SALs. You do not have to provide your billing information to receive access to the free trial.

No, you will not be charged automatically but will be asked at the end of your trial via e-mail to provide billing information if you wish to continue your membership.

Yes, you can upgrade your membership via your Your Subscriptions by clicking the Upgrade button under Subscription Total.

You cannot downgrade your membership. If you wish to change your billing schedule please cancel and rejoin. Keep in mind that any legacy pricing from when you first joined will be cancelled.

You will automatically have access to the members-only content after logging in to your account.

Payment

We accept PayPal and all major Credit Cards.

Yes, your subscription will automatically renew. If you wish to cancel please do so before the renewal date. When you cancel you will still have access to your membership until the end of your billing cycle.

After a failed payment our system will automatically retry five (5) times over 7 days. If the payment is not completed by the end of those 7 days your membership will be terminated.

Click on your profile picture in the top right corner and select membership – here you can update your billing information.

There are no hidden fees. Only previous Stitch Along patterns are not included in The Pattern Club but as a member you get a 50% discount on the SAL pattern price!

You will automatically have access to the members-only content after logging in to your account.

Depending on your country of residence, you may have to pay taxes on online purchases. The tax (if applicable) is automatically calculated and will be paid to the respective VAT Authorities.

No, you cannot freeze or pause your membership.

Cancelling

Yes, you can quit and rejoin at any time. Patterns downloaded during your membership will remain available in your account. Keep in mind that access to new content is restricted after canceling and that any legacy pricing from when you first joined will be canceled as well.

Click on your profile picture in the top right corner and select membership – here you can cancel your membership.

At The Pattern Club, we are committed to ensuring your satisfaction with our digital services. We therefore offer a 14-day money-back guarantee on our digital products to provide you with peace of mind when making a purchase. Please review our refund policy.

You can sign up as usual. Your data and downloads will be waiting for you in your account! Keep in mind that any legacy pricing from when you first joined will be cancelled.

Security

Absolutely, we prioritize the security of your personal information. We utilize SSL (Secure Sockets Layer) encryption to ensure that all data exchanged between you and our site remains confidential and secure. If you wish for your data to be deleted please contact customer service via help@thepatternclub.com.

No, please do not share your membership with others. Please respect copyright and do not share any digital patterns with others.

Content

A new cross stitch pattern is posted every day unless there is a Stitch Along. There are typically between 3 and 4 Stitch Alongs per year. We also add new collections of patterns and projects throughout the year!

The Pattern Club offers groups with different themes to interact with other cross stitchers. These themed groups can be about anything so you can find the perfect community for you! We also offer direct messaging on our platform so you can connect with other stitchers from all over the world!

Retired Stitch Alongs are not included in your Pattern Club Membership. You do, however, get a significant discount while logged into your account. You can get the SAL patterns from the Members Only Shop.

Please use the search bar to find what you are looking for. We currently do not offer custom patterns but you can always add your requests to the community pattern wishlist!

Contact us via help@thepatternclub.com with your membership status and dates and let us know what pattern you are missing and we’ll make sure it is coming your way!

Add the patterns you want to download to your cart. Click on your cart at the top right to add all the selected patterns from your basket to your account. You only have to provide your e-mail (make sure it’s the same as you signed up with).

Absolutely, we prioritize the security of your personal information. We utilize SSL (Secure Sockets Layer) encryption to ensure that all data exchanged between you and our site remains confidential and secure. If you wish for your data to be deleted please contact customer service via help@thepatternclub.com.

After you check out (and pay if applicable) the patterns can be found in the “My Patterns

Loyalty

You are automatically enrolled in the loyalty program when you sign up. You will start earning Stitches immediately.

You can earn Stitches by signing up for a membership, making purchases, referring friends, or engaging in specific activities defined by the program. You will also earn Stitches for every year that you are a member as well as on your Birthday!

Please review our Loyalty Program page to see all the benefits.

Yes, Stitches are redeemable for discounts on future purchases of Patterns and can be used in the Members Only Shop or to pay for your subscription.

Technical

If you are checking the box for Remember Me but it is not working please check the following. Check to be sure that your browser is set to allow third-party cookies and that it is not set to delete your history and cookies every time you close the browser.

If you are using Chrome please try the following steps:

  • On your computer, open Chrome.
  • At the top right, click More Settings. Autofill.
  • Click Password Manager. Add.
  • Enter a website, username, and password.
  • Click Save.

You can reset your password through the “Forgot Password” option on the login page.

Other questions

Yes, when you go to Join Now you have the option to purchase a membership as a gift.

If you have any questions or feedback or need help you can always contact us via help@thepatternclub.com!

Joining

When sign ups are open you can click here to join the upcoming SAL. When sign ups are closed you can join via The Pattern Club or buy the pattern on Etsy. Please make sure to sign up before the deadline to get free access! After a successful sign up you will receive a confirmation.

Joining the SALs is completely FREE – there is NO cost. If you would like early access you can choose to become a Pattern Club Member and if you would like to purchase a supply kit you will be able to do so for every SAL.

Absolutely! All patterns are suitable for all levels. Check out our beginner’s guide to get started!

If you have any questions before or during the SAL, everyone in our Facebook group is very helpful and there are many seasoned stitchers that can help you along!

All SALs will be announced via the newsletter. Click here to subscribe to the newsletter.

The theme of the SAL will be announced via the newsletter. Click here to subscribe to the newsletter.

No, we exclusively host Mystery SALs so you will not be able to see the pattern before signing up. The theme of the SAL will be announced via the newsletter. Click here to subscribe to the newsletter. Examples of my design style can be found via www.stitchxonomy.com.
It can take up to 24 hours to receive your confirmation email. Please check your spam and junk folders. If you are sure you have not received a confirmation please try signing up again with a different email address or reach out via: help@stitch-along.com
Yes, to join an ongoing SAL after the deadline you can join The Pattern Club. Click here to see the benefits and join The Pattern Club. Joining the FREE membership after the deadline DOES NOT grant access to the SAL. Please purchase a monthly, yearly or lifetime subscription.

Yes, due to anti-spam laws you need to opt-in for each Stitch Along. If you are a member of The Pattern Club you are automatically signed up to all SALs. Click here to subscribe to the newsletter. Click here to join The Pattern Club.

No, if you sign up before the deadline you do not need to join The Pattern Club, though members get early access, discounts and alternative/extra patterns! If you missed the deadline you need to join The Pattern Club. Click here to join The Pattern Club.

Yes, you can purchase the patterns to all retired SALs via Etsy. If you are a member of The Pattern Club you will receive a 50% discount on all retired SAL patterns. Click here to join The Pattern Club.

No, you do not need to buy a kit and can follow the SAL using your own materials. Supply lists are released before the start of the SAL.

No, you can choose which SALs you want to join. The theme will be announced via our newsletter. Click here to subscribe to the newsletter.

Troubleshooting

This means you have unsubscribed from our newsletter in the past. You cannot sign up using the form due to GDPR laws. Send an email to help@stitch-along.com or reply to our auto-reply to and we will send you a resubscribe link. After accepting you will be able to sign up again!

Send an email to help@stitch-along.comor reply to our auto-reply and we will resend the confirmation link.

Even though all patterns are sent out at the same time, it may take some time to show up in your inbox.
Please follow the steps below before contacting us.

  1. Check if the SAL has already started or not;
  2. Check your spam or junk folder;
  3. Search using keywords “alyssa”, “stitchonomy” or “alyssa from stitchonomy”;
  4. Check any other email addresses you have;
  5. Check the latest email you received from us – some mail clients bundle our emails.

If you still cannot find them please send an e-mail to help@stitch-along.com and we will assist you!

With most SAL’s we do every new pattern also contains the previous patterns (except for the Halloween SAL). If you have received new patterns, but just miss one you can use the latest pattern to still continue with the SAL. In case you didn’t receive any patterns at all or miss a specific one needed to complete the SAL please follow the steps below before contacting us:

  1. Check if the SAL has already started or not;
  2. Check your spam or junk folder;
  3. Search using keywords “alyssa”, “stitchonomy” or “alyssa from stitchonomy”;
  4. Check any other email addresses you have;
  5. Check the latest email you received from us – some mail clients bundle our emails.

If you still cannot find them please send an e-mail to help@stitch-along.com and we will assist you!

All important info such as the thread list, frame pattern and size chart can be found in every single e-mail under the header ‘useful links.’
We are very sorry but we cannot assist you with issues pertaining to your e-mail server. Please contact your e-mail provider for further assistance. Please click here for more information about hard & soft bounces.

Patterns

The pattern release schedule and stitch order is announced ahead of time after you sign up for the SAL. Some are released every day (like the Halloween SAL) others every few days.

The pattern chart will be emailed to you in PDF form. You’ll need a PDF viewer such as Adobe Acrobat Reader to open the pattern on your device.

Yes, after opening the pattern in your PDF viewer (such as Adobe Acrobat Reader) you can simply print it at home. You can enlarge the pattern by choosing “Tile large pages” and setting the zoom to 100% or 150% – you may need to experiment a little to get the desired size.

All patterns will be e-mailed to you, so you can finish them at your own pace and at your own convenience. It’s no problem if you fall behind, you can enjoy stitching at your own pace and share your progress in our <a href=”https://www.facebook.com/groups/500213637475811/”><strong>Facebook group</strong></a>.

Yes! Lots of people make changes ranging from subtle color changes to designing completely new pattern sections. If you join the Facebook group you will find lots of patterns by members! Be sure to comply with all copyright laws and if you are using a pattern by someone else you 1) ask for their permission, 2) purchase the pattern or 3) make sure it is a legitimate freebie.

The full-page pattern will be released in our Etsy shop after the SAL is done. The individual patterns can still be stitched up from your inbox for free.

Materials

Supply information such as fabric size, fabric color and floss colors will be provided via email before the start of the SAL. We also offer (a limited stock of) kits that contain everything you need for the SAL.
Supply information such as fabric size, fabric color and floss colors will be provided via email before the start of the SAL. We also offer (a limited stock of) kits that contain everything you need for the SAL.
Supply information such as fabric size, fabric color and floss colors will be provided via email before the start of the SAL. We also offer (a limited stock of) kits that contain everything you need for the SAL.

All Stitchonomy SALs are designed for 14 count Aida, but you can easily switch to 16 of 18 count for a smaller design. To get the fabric size in inches, divide the SAL’s stitch count by the fabric count. For example, if a design is 140 stitches wide, the 16 count fabric needs to be 140 / 16 = 8.75” wide. Remember to add an extra 2 – 3” around for framing!

You can find the stitch count in the first email of the SAL, or under “useful links” in every subsequent email.

Supply Kits

Pattern Club Members have first dibs on all SAL kits as well as a 15% discount. All members will be notified 3 days before the general release and can purchase their kits via The Pattern Club. If you are not a Pattern Club Member you can purchase the kit via www.stitch-along.com or via www.stitchxonomy.com.

The content of the kit differs per SAL. There are usually multiple options for you to choose from – from floss only kits to deluxe kits with lots of extras.

The kits do not contain a printed pattern. Patterns are sent out via email.

We have a limited stock available depending on the number of people who have joined the SAL. Please keep this in mind when the kits are released!

No, we have a limited stock of kits and when they are sold out we will not restock. After all kits have shipped out we may offer an overstock sale of leftover supplies. Please keep in mind these may not arrive in time for the start of the SAL.

No, it is not possible to purchase any component of the kit separately. After all kits have shipped out we may offer an overstock sale of leftover supplies. Please keep in mind these may not arrive in time for the start of the SAL.

No, it is not possible to adjust the fabric count or color in your kit.

Shipping & Returns

Shipping dates differ per SAL but we will always make sure your kit is shipped out well in advance of the event. You will receive a shipping confirmation once your package is on the way. If you would like to track your package, please make sure to purchase tracking!

All regular orders are shipped out without tracking, however tracking is available as a shipping upgrade at check-out. If you did purchase tracking but didn’t receive a code please send an email to help@stitch-along.com.

Average shipping time of the SAL kits are:

Europe: 3-6 business days
US & Canada: 5-15 business days
Australia & New-Zealand: 20-40 business days.
Rest of the world: 10-20 business days

Your Kit will be shipped from The Netherland, Europe!

It might happen that your kit will need some more time to arrive e.g. due to customs. In that case you might need to wait up to an additional 10 business days. If your kit has still not arrived 10 days after the maximum average shipping time please send an email to help@stitch-along.com.

We’re so sorry to hear that. Please send us an email right away and we will look for a fitting solution!

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