Last updated: 25 August 2026
This policy replaces a general “no refunds” rule with separate rules for each product type. Statutory consumer rights always continue to apply.
1. Digital downloads
Consumers generally have a 14-day withdrawal period after entering into a contract. For digital content not supplied on a physical medium, that right can end before the 14 days expire only if:
- before delivery, you expressly consent to immediate supply;
- you expressly acknowledge that you will lose the right of withdrawal as a result; and
- we confirm that consent and acknowledgement in the order confirmation or on another durable medium.
Immediate availability of a download or account is not, by itself, enough to end the withdrawal right. If the required consent, acknowledgement or confirmation is missing, your statutory rights continue to apply.
If a digital pattern does not work, the file is corrupted or it does not match what was promised, contact help@thepatternclub.com. We will provide a working or corrected file within a reasonable time. If that is not possible, statutory remedies apply, including an appropriate price reduction or refund where required.
2. Digital memberships and subscriptions
A paid membership or subscription also has a statutory 14-day withdrawal period. If you want the digital content to be supplied immediately and the membership service to start during that period, checkout will ask for an express request.
To the extent that a service has already been performed during the withdrawal period at your express request, a legally permitted proportionate charge may apply upon withdrawal. For immediately supplied digital content, the withdrawal right ends only when all three conditions in section 1 are met.
We also voluntarily provide a 30-day money-back guarantee for the first paid amount of a new monthly, yearly or lifetime membership. The 30 days start on the date the first paid amount is charged. You do not need to give a reason. Email help@thepatternclub.com within 30 days using the email address attached to the order. Once refunded, the related paid membership and any access that depends solely on it will end.
This voluntary guarantee is separate from statutory rights. It therefore remains available if you requested immediate digital supply at checkout and the withdrawal right for supplied digital content has ended. It never limits statutory remedies for defective or non-conforming digital supply. The guarantee applies to the first paid amount of a new membership and not automatically to later renewals.
Cancelling a subscription
Cancellation stops future renewals and is different from withdrawal during the cooling-off period. Access continues until the end of the paid period unless a refund or different arrangement is agreed. No new instalments are collected after the effective end date.
The same consumer rules apply to members managed through WooCommerce Subscriptions and legacy members managed through PMPro. Both technical cancellation routes therefore remain supported and tested.
3. No physical sales on this website
The Pattern Club no longer sells physical products or materials kits through this website. Physical purchases made through another shop or supplier are governed by the return and refund information shown with that purchase.
4. Free patterns
There is no purchase price to refund for a free pattern. Requesting a free pattern does not require you to receive marketing. Any newsletter signup is separate, optional and may be cancelled at any time.
5. How to submit a request
Use the website’s online withdrawal function or email help@thepatternclub.com with your order number and the email address used for the order. You do not have to provide a reason for statutory withdrawal.
We confirm receipt promptly by email and handle the request within the statutory period. The online function must be accessible without signing in and must not trigger an automatic refund or duplicate termination. The back office processes one request, once, in the correct membership or order system.
6. Currency, VAT and refunds
Before you place an order, we display the total amount actually payable, including applicable VAT and unavoidable charges. A refund is made in the currency of the original order. Card issuers or banks may apply exchange rates or fees outside our control; this does not limit your statutory right to the order amount we received and must return.
Do you want to formally withdraw an order? Use the online withdrawal form.